A London Borough

Current Client – Housing The Homeless for a London Borough


Housing rough sleepers and homeless people during COVID-19 and beyond, using an empty building with full 24 Hour concierge and security.


  • Social distancing
  • Vulnerable adults – with mental health issues and drugs problem
  • Anti-Social Behaviour


Lead Element Security were approached by the representative of a large national Building Management Company and Local Authority


Team of SIA Licensed Former British Armed Forces Security & Concierge Officers (24hr)


Team of SIA Licensed Former British Armed Forces Security & Concierge Officers to conduct the following task.

To oversee the overall running of the day to day of all residents’ movements.

To ensure all maintenance issues are dealt with in a timely manner, so we can continue to provide maximum comfort in their time of need.

  • Access Control
  • Booking people into rooms
  • Manning the front desk
  • Providing daily occupancy register
  • First response to any resident’s enquiries or issues whilst support staff are off premises
  • Maintaining the building safety ie. fire, damages, and associated reporting
  • Dealing with Anti-social behaviour – Maintaining usual security presence and duties
  • Reporting activities on site to various agencies including Local Authorities and Emergencies
  • To ensure the safety and well-being of all residents
  • Assist the support staff when needed to
  • Enforce the single occupancy rules
  • Issue food packages to residents
  • Maintain and observe health & safety rules
  • Act as fire marshal

Experience & Qualification (in our current role)

  • Drugs & Alcohol awareness
  • Intro to Safeguarding
  • Safeguarding Vulnerable Adults Level 1 & 2
  • Safeguarding policy
  • Fire Marshal (Warden)
  • Maintaining Appropriate Boundaries
  • Adverse Childhood Experience & Trauma Informed Care
  • Lone worker policy
  • Health & Safety policy (site relevant)